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Established 2016

Passionate about contributing to the health and wellbeing of communities by providing the tools and strategies to foster resilience.

Meet the team

New Start’s team of expert counsellors are highly skilled practitioners who support children, young people and adults through the many issues and concerns that arise throughout life.

New Start supports clients with a genuinely caring and personalised approach. We provide a confidential service. 


New Start was created through my determination to ensure children, young people and adults receive the support they truly need and deserve.

My vision always will be to provide the service that I would want for myself and my own children, should we need it.

New Start provides a bespoke service to fit around each individual, family and school. We actively listen to the children, young people and adults who are referred to New Start and understand their needs and their genuine concerns.


No waiting

We make sure that we do not have a waiting list, we understand that when you ask for help, you cannot wait. It is my personal commitment that New Start will provide a service that goes above and beyond for everyone we support. New Start sees the world through the eyes of the child, young person and adult and cares deeply about the quality of the service we offer and ensure that this is exceptional.

Our work

Working with schools

We work closely with schools and empathise with the incredibly difficult task of managing education, behaviour and wellbeing, whilst constantly meeting targets. We care passionately about the young people we support and the amazing schools we are proud to work alongside.

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Inner strength

The little girl who embodies our brand represents the inner strength, bravery, courage, daring and lion-heartedness that lives within everyone. New Start exists to help every child, young person and adult realise their superpower

What people say about us

Fleetwood High SchoolHead Teacher

The New Start team are so warm, friendly and approachable; their enthusiasm towards supporting our pupils is amazing. New Start have recently supported the whole school on a critical incident, they were professional but most importantly, understood what both pupils and staff needed in an incredibly sad situation. Our pupils have gained confidence and resilience through the work carried out with them. Sarah and her team bring a personal touch in to school and a level of care and passion that is quite uniques. Thank you New Start

Westcliff Primary Academy

New Start are professional service and all the feedback from our students has never been anything other than positive, all the counsellors are great at building positive relationships with young people. Our students have had real help and support when dealing with loss and this has shown in their emotional, social and academic success.


For those pupils that that have particularly needed extra support with their mental health and wellbeing, New Start has been perfect with extra support to help them along.

Our Lady Star of the SeaHeadteacher

New Start have supported our children when they have needed it the most. Sometimes, we are not the right people to listen to the children, they need someone who is removed from the environment that they are in daily. There have been many times when I have asked them to see a child or staff at the drop of a hat- New Start have always supported us with this

ArmfieldLead Pastoral Manager

There are only so many ways of saying that we have found that Chloe is outstanding in all that she does. She is outstanding in her approach to both staff and students. Her feedback is excellent, she is a very good team player and the students are happy in her sessions Thank you Chloe for you commitment to our staff and students.

Chaucer Primary SchoolHead Teacher

New Start has been an invaluable service we have used to support children and their families. The service has allowed children to discuss issues they have both past and present which are impacting on their ability to make positive relationships and reach their full potential for learning. The children always respond well and look forward to their time with their counsellor and the skills that are utilised through these sessions has ensured positive outcomes for all the children who have needed it. I wish I could provide this service for more children.

Strike Lane Primary SchoolFamily Learning Mentor

Wow, what can we say about Sarah and her wonderful team. The service that we receive from New Start is just fantastic, all sessions with children are individually tailored to their needs and gives them the opportunity and skills to help themselves to thrive and grow. Sarah is always available to talk and provide valuable advice to staff also.

Scorton PrimaryHeadteacher

The positive difference that Edwana (our New Start Counsellor) has made to our school is immeasurable. She has supported our children and staff through family break ups, self doubt, bereavement, anxiety and friendship difficulties. I would recommend New Start without reservation.

Christ the King Catholic AcademyHead Teacher

New Start has dealt with each of our pupils and parents in a unique, personal and loving way, offering huge support to those in their care. They have been especially flexible to meet the needs of our families and children, a critical skill when you work with me! Those receiving their support have grown stronger as a consequence of the work and gained skills to support them on the next steps of their journey.

Still have questions?

Talk to us today to discuss how we can help.

Contact us